Warranty Policy

If you encounter any issues with your product, don't hesitate to reach out to us at (000) 000-0000 or email us at Support@HalcyonCues.com for assistance with filing a warranty claim with the manufacturer. Since each manufacturer offers a unique warranty, we encourage you to review the warranty details specific to the manufacturer of your product.

Here at Halcyon Cues, we are dedicated to delivering high-quality pool tables and pool cues that not only meet but exceed your expectations. We recognize the significance of investing in a pool product and aim to ensure you feel secure and satisfied with your purchase. That's why we have established a comprehensive warranty policy to protect against defects in materials and workmanship.

Our pool products are backed by a manufacturer's warranty, with the duration varying by brand and model. Typically, our pool products are covered by a warranty ranging from 1 to 2 years. For precise warranty details, please check the product page of your item.

This warranty specifically addresses defects in materials and workmanship, covering potential issues with the frame, motor, battery, or other critical components due to manufacturing flaws. Should your pool product exhibit a defect within the warranty scope, we'll take care of the repair or replacement of the compromised part at no extra cost to you.

It's important to note that our warranty does not cover damages attributed to normal wear and tear, misuse, abuse, or negligence. Additionally, damages resulting from accidents, unauthorized modifications, or repairs are not covered.

Should you have any inquiries regarding our warranty policy or if you need to initiate a warranty claim, our customer service team at Halcyon Cues is ready to help. We're committed to ensuring your satisfaction and a positive experience with your pool product purchase.