Shipping Policy

At Halcyon Cues, our mission is to make your shopping experience as smooth and straightforward as possible. Orders are processed and dispatched within 4-7 business days if items are in stock, aiming for delivery times of 5-9 business days. Whenever feasible, we endeavor to ship items ahead of schedule.

Shipping Methods:
Enjoy complimentary Curbside Freight Shipping on all orders within the continental United States. For those requiring extra assistance, we offer:

• LTL Threshold Delivery: Carriers will place your order in the first dry area available, like a porch or garage.
• White Glove Delivery: A premium option delivering your package directly to the desired location, including unpacking, inspection, assembly (up to 30 minutes), and packaging disposal. This does not include gas or electrical installations.

For detailed shipping options or inquiries, contact us at Support@HalcyonCues.com or call (734) 822-5772. We utilize trusted carriers such as UPS Ground and FedEx Ground, ensuring your items are delivered safely and efficiently.

Order Confirmation and Shipment:
You will receive a confirmation email upon order placement. We swiftly verify item availability and, if in stock, proceed with shipping within 4-7 business days. Tracking information will be sent via email. Should you not receive this within six business days, please contact us.

Damages and Warranty Claims:
Please inspect your items upon arrival. If you encounter any visible damage or functional issues, reach out to us immediately for a warranty claim or guidance on refusing delivery due to severe damage. Our team is committed to resolving any issues quickly and to your satisfaction.

For minor cosmetic damages, we may offer replacement parts or touch-up solutions. Contact us at Support@HalcyonCues.com or our customer service line for assistance.

Refund and Return Highlights: We want you to be completely satisfied with your purchase. Key components of our refund and return policy include:

• Items must be inspected and any discrepancies reported within 24 hours of delivery.
• Refunds and returns must be initiated within 30 days of delivery.
• A 25% restocking fee applies to all returns.
• Some cancellations may incur a 5% cancellation fee.

We encourage you to read our complete return policy to fully understand the process and requirements. Click here to read it.

Terms of Use Agreement:
By accessing our site, you agree to abide by these terms. If you disagree, please refrain from using our website.