FAQ
Frequently Asked Questions
Why Should I Shop with Halcyon Cues? Our commitment to excellent customer service, strong brand partnerships, and extensive industry knowledge positions us as the premier choice for your needs. We stand behind every product with a full manufacturer warranty and offer a return policy of up to 30 days on nearly all items. Customer satisfaction is our top priority, so don't hesitate to contact us with any inquiries.
Which Payment Methods Are Accepted?
- Credit/Debit Cards (including American Express, MasterCard, Visa, and Discover)
- Shop Pay Financing, with rates as low as 0% APR
- Bank Payments (ACH or Wire Transfer)
- PayPal
- Google Pay
When Will My Order Ship? Orders typically ship within 4 to 7 business days for items in stock. For made-to-order items, the lead time varies and will be clearly communicated during the ordering process. You'll receive a confirmation email with tracking information once your order has shipped. Our team is dedicated to ensuring your order is handled with care and arrives as quickly as possible.
What Happens After I Place My Order? You will receive a confirmation email detailing your order. Orders with in-stock items typically ship within 4 - 7 business days, and you will be informed of the lead time for made-to-order products. Delivery for in-stock items usually occurs within 5 -10 business days from order placement.
Is There a Warranty? Yes, all products come with a manufacturer's warranty, ensuring your purchase is protected.
Do You Accept Returns? Absolutely. We encourage you to review our Return & Refund Policy for detailed information. Product pages also provide specific return window information.
What Is Your Cancellation Policy? For cancellations, please contact our customer service immediately to avoid any return shipping fees. Orders cancelled before shipment will receive a full refund. Orders cancelled post-shipment are subject to our Return Policy and may incur cancellation fees. Please reach out for more details regarding cancellation fees by brand.
What If My Product Arrives Damaged? Should you receive a damaged product, a warranty claim can be filed for replacement parts. If the packaging appears significantly damaged upon delivery, refuse the shipment, document the damage, and contact us immediately.
Shipping and Delivery FAQs
How Quickly Do You Ship Orders? Orders are typically dispatched within 4 to 7 business days. Pre-orders or custom orders will have specific lead times mentioned on the product pages.
How Can I Contact You? Our team is available 10:00am - 8:00pm EST, Monday-Saturday. Contact us at (734) 822-5772, via live chat, or email Support@HalcyonCues.com.
When Will I Receive My Order Tracking Information? You'll receive an email with tracking info as soon as your package is shipped. This will allow you to monitor your order through UPS, FedEx, or the respective freight company's website.
Delivery Timeframes Delivery times typically range from 5-10 business days, depending on the method. Orders via UPS or FedEx typically arrive within 4-7 business days, while LTL freight shipments may take longer. For pre-orders or custom items, we'll inform you of any extended lead times.
Which Couriers Will Deliver My Package? We utilize UPS, FedEx, and various LTL freight companies, depending on the product's size and weight. If you have questions about delivery for a specific product, please contact us.
Special Orders If an item is out of stock, back orders or special orders can be placed by phone.
Ordering by Phone You're welcome to place your order over the phone during our business hours.
Shipping Policies We offer free shipping on all orders, with the exception of international orders or those outside the continental USA. Currently, we do not accept insurance, but financing options are available.
International Shipping At present, we operate exclusively online with warehouse locations across the USA, and do not offer international shipping.
Where Is Your Main Headquarters? 13546 Northline Road, Southgate, Michigan, 48195